Member Service Center

Important Dates for a Smooth Transition

Please keep these dates in mind and plan accordingly.

Service What Will Happen
Branch Access/MSC All branches and the Member Service Center (MSC) will be closed Saturday, June 4, 2022 thru Monday, June 6, 2022. We will resume normal business hours Tuesday, June 7, 2022.
Bill Pay Unavailable Thursday, June 2 at 6:00 pm thru Wednesday, June 8, 2022. Please schedule payments prior to June 2 since access will not be available during this period. All scheduled payments will continue to disburse as normal at this time.
Chat Will be unavailable after Friday, June 3, at 3:00 pm. A new version of Chat is scheduled to launch later in June.
External Transfer Unavailable Tuesday, May 31 thru Monday, June 6, 2022. Previously Scheduled Transfers thru June 3 at 5:00 pm will process.
Mobile Banking App Unavailable Friday, June 3 at 3:00 pm thru Monday, June 6, 2022.
Mobile Deposit Unavailable Friday, June 3 at 2:00 pm thru Monday, June 6, 2022.
Online Account Opening Unavailable Tuesday, May 31 thru Monday, June 6, 2022.
Online Banking Account Unavailable Friday, June 3 at 5:00 pm thru Monday, June 6, 2022.
Pay My Loan Unavailable Thursday, June 2 thru Monday, June 6, 2022.
Telephone Banking MEL (Member Express Line) Unavailable Friday, June 3 at 5:00 pm thru Monday, June 6, 2022.

**Important Information** Please remember your funds are always secure. You will be able to use your debit card(s) and credit card(s) during our System Enhancement weekend. Please note: debit card and ATM transaction thresholds will be lowered, and you may experience intermittent denials after 3:00 pm on Friday, June 3 through Monday, June 6. To avoid any purchasing inconvenience, we suggest withdrawing cash before 5:00 pm on Friday, June 3. Third-party transactions such as Paypal® that are connected to your debit card may be denied due to these disruptions.

Due to the scope of this project some dates are subject to change.

Thank You for your patience and understanding as we bring you the enhanced technology you have been asking for.