Member Service Center

Leadership

Management

  • Barbara A. Mahoney
    President and CEO
  • Joseph J. Normant
    Senior Vice President, Chief Financial Officer
  • Craig S. Madonia
    Senior Vice President, Lending
  • Katie N. Najjar
    Senior Vice President, Retail
  • Kelli J. Rooney
    Senior Vice President, Community Engagement and Marketing
  • Ellenmarie Coughlin
    Vice President, Human Resources and Development
  • Andrew P. Leblanc
    Vice President, Information Technology
  • Nicole M. Legere
    Vice President, Compliance Officer
  • Oscar D. O’Connor
    Vice President, Lending Operations
  • Mychelle M. Phillips
    Vice President, Operations and Technology
  • Maila Berry
    Assistant Vice President, Operations
  • Kim A. Cary
    Assistant Vice President, Branch Manager
  • Matthew J. Dufault
    Assistant Vice President, Real Estate Lending
  • Danielle Duval
    Assistant Vice President, Collections
  • Denise I. Gonthier
    Assistant Vice President, Indirect Lending
  • Cynthia G. Hamilton
    Assistant Vice President, Controller
  • Randy Harris
    Assistant Vice President, Treasury
  • Nichole Howarth
    Assistant Vice President, Digital and Member Service Center
  • Ana P. Hoyler
    Assistant Vice President, Commercial Lending
  • Kathleen M. Hurley
    Assistant Vice President, HR Business Partner
  • Robert R. Jumper
    Assistant Vice President, Branch Manager
  • Joanne D. Lattanzi
    Assistant Vice President, Marketing
  • Maria L. Litalien
    Assistant Vice President, Loan Servicing
  • Timothy MacLeod
    Assistant Vice President, Facilities
  • Holly E. Ogden
    Assistant Vice President, Mortgages
  • Justin Silva
    Assistant Vice President, Retail Administrator
  • Suzanne M. St. Cyr
    Assistant Vice President, Consumer Lending
  • Arden Twining
    Assistant Vice President, Learning and Development

Board of Directors

  • Giulio G. Greco
    Chairman
  • Richard A. Sheppard
    Vice Chair
  • Nancy L. Graves
    Treasurer
  • Henry C. Kulik, Jr.
    Assistant Treasurer
  • Joseph V. Quintal
    Clerk
  • Bruce J. Bollivar
    Director
  • Robert J. DelleChiaie
    Director
  • Joyce G. Leger
    Director
  • John W. Reedy, Jr.
    Director
  • Michael J. Sauvageau
    Director

Branch Managers

  • Leominster Branch (Main Office)
    Branch Manager: Daisy Casiano
  • Clinton Branch
    Branch Manager: JoLisa Chouinard
  • Holden Branch
    AVP/Branch Manager: Kim Cary
  • North Leominster Branch
    Branch Manager: Benjamin Shipp
  • Sterling Branch
    AVP/Branch Manager: Robert Jumper
  • Worcester – Shrewsbury Street Branch
    Branch Manager: Fiona Szpiech
  • Worcester – West Boylston Street Branch
    Branch Manager: Tina Cicero