Q. Where Can I find my Member Number?
A. You can find your Member Number and 4-digit suffix in online banking and/or our mobile app by unmasking the number. If you click your Account, then Show details, you will find an eyeball icon next to your Account number– if you click the eyeball, your full account number will appear.
Q. How are my Rewards Interest Credits being displayed on my statement?
A. Due to our change in cycle dates moving to the 7th of each month beginning in June, if you did not qualify for rewards in previous months, you will notice your online banking history does not match your statement. Rewards interest was reflected in your account balance at the beginning of the month and showed as a part of the balance for the entire cycle, once the account did not meet qualifications the rewards were deducted. Moving forward all reward interest credits will not post unless the account qualifications are met.
Q. Can I open an account online?
A. Yes, our online account opening feature is now available on our website!
Q. Can I set up alerts via online banking or the mobile app?
A. Currently the alerts are not being delivered real-time, and we are working with our vendor to fix the issue. We except to have this issue corrected soon.
Q. How can I sign up for estatements/paperless statements?
A. If you are not yet subscribed to estatements, you can do so via online banking, under Accounts, eDocuments, then Settings. If you are already subscribed to estatements you will receive them going forward but we ask that you please verify via online banking that you are subscribed.
Please check back as we will continue to update our Frequently Asked Questions (FAQ’s).
