Leominster, MA- LCU announces that Stephanie Hyles has joined the Credit Union as Senior Vice President, Chief Strategy Officer. The CSO is a new position at LCU. Hyles will be responsible for ensuring that the Credit Union provides the optimum products, services, technology and organizational structure to meet its members’ needs. Hyles will report to John O’Brien, President and CEO and will serve as a member of the senior management team.
“As the financial industry continues to evolve, we remain focused on making changes to best serve our members,” O’Brien said. “These changes include new and improved technology and products as well as the right staffing and skill sets to achieve these goals. We have created the role of Chief Strategy Officer to drive these initiatives by focusing on our delivery channels and continuously examining Leominster Credit Union’s mission and vision to address critical business strategies. We are delighted to have someone with Stephanie’s breadth of expertise join LCU in this pivotal position.”
Hyles comes to LCU with more than 30 years of information technology and financial industry experience where she has focused on supporting credit unions to remain relevant and competitive in an evolving and highly competitive industry. Most recently she served as the Vice President of IT at Direct Federal Credit Union.
“LCU is well-known for its high-quality service and products, as well as its commitment to the community. I am excited by the opportunity that this position offers me to direct the management of our Strategic Plan and to ensure that LCU’s vision and promise to our members are at the forefront of all we do,” said Hyles.
Hyles is a long-time resident of Lancaster where she lives with her husband and son. She is an active supporter of the Circle of Learning Program at the Doctor Franklin Perkins School in Lancaster which helps pre-teens and teens with developmental disabilities to gain social skills. She also recently served on the Fiserv Spectrum Client Advisory Board.