Account Numbers/Member Numbers:
You can find your Member Number and 4-digit suffix in online banking and/or our mobile app by unmasking the number. If you click your Account, then Show details, you will find an eyeball icon next to your Account number– if you click the eyeball, your full account number will appear. You can also locate your previous checking account number by using the same steps as finding your Member Number but looking at the MICR account number field.
Updated Contact Information
It is very important to update your contact information, this includes: address, phone number, and email. Please log in to mobile or online banking, visit a branch or call our Member Service Center, 800-649-4646 to update your information.
Statements
We’ve listened to your suggestions and are making a change to our statement cycles. Effective September 1, 2022, your account statement will cover the first of the month through the end of the month. Any interest you may have earned will also be posted at the end of the month. If you have an Incredible Interest Checking, Remarkable Rewards Checking or Incredible Interest Savings and noticed a dividend credit on 7/31, this was a result of us transitioning to a month end cycle and is not your full dividend amount. For those members with rewards accounts, Incredible Interest Checking, Incredible Interest Savings or Remarkable Rewards, you will be automatically qualified for any associated rewards including higher interest rates from 8/8/2022 to 8/31/2022. Going forward, the rewards qualification cycle will be the first of the month till the end of the month to coordinate with the statement cycle.
Pay My Loan Service
If you had scheduled/recurring Pay My Loan payment set up on our previous system, please make sure to reestablish them on our new system.
Loan Payments
All scheduled loan payments from your LCU account will now take place at the end of the day.
SavvyMoney®
The credit score and report provided by SavvyMoney® are for educational purposes, and they are intended to help you understand the factors that affect your credit score and to demonstrate ways you may be able to save money with LCU products. The credit score displayed in SavvyMoney® may reflect a different credit score than the one LCU pulls for loan eligibility. The credit offers shown by SavvyMoney® are for informational purposes, are based upon your credit score, and provide examples of the types of credit rates and savings you could receive if you apply for a loan with LCU. These offers are not pre-approvals, are not an offer to lend to you, and you must still apply with LCU. A credit report will be pulled at the time of application with LCU, and all applications are subject to LCU credit review and approval. Your loan terms and rates will be determined at the time you apply for credit. Terms and conditions and offers are subject to change at any time.
Member Service Center
Our Member Service Center is experiencing higher than normal call volume. We ask that you use our call back feature, and a Member Service Representative will call you back so you do not have to wait on hold.
Fraud Awareness
As always, please be alert and never give out your personal information unless you know it is a trusted and verified source. If you feel you may have been a victim of fraud, don’t hesitate to reach out to Leominster Credit Union directly, 800-649-4646.
Remarkable Rewards
As a reminder: All points issued through the LCU Rewards program still will be valid through the expiration date printed on the applicable certificate and may be redeemed at www.LCURewards.com. This website will only remain operational through August 31, 2022.
Q. Can I open an account online?
A. Yes, our online account opening feature is now available on our website!
Q. Can I set up alerts via online banking or the mobile app?
A. Currently the alerts are not being delivered real-time, and we are working with our vendor to fix the issue. We except to have this issue corrected soon.
Q. How can I sign up for estatements/paperless statements?
A. If you are not yet subscribed to estatements, you can do so via online banking, under Accounts, eDocuments, then Settings. If you are already subscribed to estatements you will receive them going forward but we ask that you please verify via online banking that you are subscribed.
Please check back as we will continue to update our Frequently Asked Questions (FAQ’s).
