Member Service Center

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Update: Branch lobbies resume normal business hours 2/7/22

Effective Monday, February 7, 2022, all branch locations will resume normal lobby and drive-up hours.  For your health and safety, masks must be worn in all of our branches as well as our Headquarters building as we continue with the Mask Mandate as advised by the Department of Public Health.  We look forward to seeing you and thank you for your patience and continued support.

 

January 6, 2022: Branch Lobby Update

In light of the increase in Covid-19 cases impacting our communities as well as our employees, we have faced extreme staffing challenges which unfortunately has resulted in closing our branch lobbies temporarily to appointment only. Drive-ups will remain open.

Temporary Branch Lobby Closings

Our branch lobby locations will temporarily close, effective Friday, January 7, 2022. Appointments can be made for transactions that cannot be completed through our Drive-Up or digital channels. To make an appointment, please call 800-649-4646.

Drive-Up

Our Drive-Ups will remain open during regular business hours.

Mobile, Online, Telephone Banking and ATMs

We offer 24/7 Online and Mobile Banking, Automated Telephone Banking (MEL) and ATMs. We encourage all members to utilize online banking and the LCU mobile app to check balances, make payments, transfer funds, or deposit checks. If you haven’t enrolled in online and mobile banking, we encourage you to do so. Please call our Member Service Center at 800-649-4646 who will be happy to assist with the enrollment process.

We thank you for your cooperation, patience  and continued loyalty and we remain available to meet all of your financial needs in the safest way possible.

 

Important Information re: Stimulus Checks

Stimulus Checks

The U.S Department of the Treasury’s Bureau of Fiscal Service as authorized by the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 (“Act”),  started printing and mailing Economic Impact Payments (EIP) checks on December 30, 2020 with a pay date of January 6, 2021. The latest information on Stimulus Checks can be found at www.IRS.gov/EIP

 How can I find out if my check has been direct deposited into my account?

You can log into Online Banking from our website www.leominstercu.com, use our Mobile Banking App that can be downloaded from the App Store or set up Secure Alerts through our Online or Mobile Banking platforms. (Please note: due to high volume, our mobile platform is experiencing some intermittent disruptions.) Secure Alerts lets you know the moment something important happens in your account by instantly sending a message via text, email, or to your Online Banking message center. For more information visit, https://leominstercu.com/personal-banking/online-banking/#securealerts. Later this week, you may check the status of your payment at IRS.gov/GetMyPayment.

IRS Issued Checks/Debit Cards
If you don’t receive a direct deposit by early January, watch your mail for either a paper check or a debit card. The IRS will start mailing paper checks on Wednesday, December 30. To speed up delivery, a limited number of people will receive their second stimulus payment by debit card. But the form of payment for your second stimulus check may be different than your first payment. Some people who received a paper check last time might receive a debit card this time, and some people who received a debit card last time could receive a paper check.

The debit cards will be issued by MetaBank, and they will arrive in a white envelope that prominently displays the U.S. Treasury Department’s seal. The Visa name will be on the front of the card, and it will say “MetaBank” on the back. More information about these cards is available at www.EIPcard.com.

Fraud
Unfortunately there are individuals using COVID-19 to take advantage of others. Continue to be alert and don’t fall prey to panic or intimidation to do anything that may compromise your personal information. For useful information regarding Coronavirus related scams, please visit the Federal Trade Commission, https://www.ftc.gov/.

Due to the increase in calls regarding stimulus checks and account inquiries, we are experiencing higher than normal call volume and we appreciate your patience. We thank you for your continued loyalty and look forward to servicing all of your banking needs.

Please visit our website, www.Leominstercu.com for updates, current hours of operation, safety and security protocols and other important information.

Thank you,
Leominster Credit Union