Alert: Important Information regarding COVID-19

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Important Information regarding COVID-19

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Updated: Monday, March 23, 2020

Leominster Credit Union is well prepared to help you without interruption in service and as an essential business, we will remain open to serve you. Our highest priority continues to be the health and well-being of our members and our staff. By temporarily limiting branch access to drive-thru service, we reduce the risk for virus exposure, yet remain available to meet the financial needs of our members. If you need to make an appointment (Main Office, Clinton, Holden, West Boylston Street), please contact our Member Service Center at 800-649-4646. Please remember that we offer 24/7 Online and Mobile Banking, Automated Telephone Banking (MEL) and ATMs.

As we continue to monitor COVID-19, we will provide updates to this page as needed.

Please see below for more detailed information.

 

Temporary Branch Lobby Closings
For the health and safety of our members and employees, our branch lobby locations will temporarily close, effective Wednesday, March 18, 2020. If you have an appointment or need to schedule one (Main Office, Clinton, Holden & West Boylston Street only), please call 800-649-4646 for assistance. We apologize for any inconvenience this may cause and we thank you for your understanding.

 

Drive-Up
All our Drive-Up locations will remain open during regular business hours.

 

Your Funds are Safe
As a member of Leominster Credit Union, every dollar you deposit is safe, secure, and 100% insured. All deposits are fully insured by a combined insurance coverage of the NCUA, up to $250,000, and the MSIC covers the rest.

 

Mobile, Online, Telephone Banking and ATMs
Please remember that we offer 24/7 Online and Mobile Banking, Automated Telephone Banking (MEL) and ATMs. We encourage all members to utilize online banking and the LCU mobile app to check balances, make payments, transfer funds, or deposit checks. If you haven’t enrolled in online and mobile banking, we encourage you to do so. Please call our Member Service Center at 800-649-4646 who will be happy to assist with the enrollment process.

 

Branch Appointments
If you have an appointment scheduled at a branch location or need to schedule one, please contact our Member Service Center at 800-649-4646 for help with arrangements.

 

If You Are Financially Impacted by COVID-19
If you have been financially impacted by the coronavirus and are having difficulty making a payment, please contact our Member Service Center at 800-649-4646 for additional assistance.

 

Fraud/Scammers
As always, times of uncertainty bring out scammers. Be alert and don’t fall prey to panic or intimidation to do anything that may compromise your personal information. For useful information regarding Coronavirus related scams, please visit the Federal Trade Commission, https://www.ftc.gov/.

 

Additional Information about COVID-19
For additional information about COVID-19, please visit

 

Thank you for your cooperation, patience and trust in Leominster Credit Union. Please know we are thinking of you and your families and will support you through these challenging times.

Updated: Monday, March 16, 2020

Important Health Alert regarding COVID-19

Leominster Credit Union (LCU) is taking the necessary steps to serve you safely and securely. Out of an abundance of caution and in accordance with our own internal protocol, we respectfully ask everyone to adhere to the following:

Please refrain from visiting our branches if you or a member of your household:

  • Have been diagnosed with COVID-19 (either a presumptive positive diagnosis by local doctors or a diagnosis confirmed by the CDC)
  • Have been in close contact with a person diagnosed with COVID-19
  • Have been at a facility where any person has been diagnosed with COVID-19
  • Have been in any of the following locations in the past 14 days:◦China
    • Hong Kong
    • Iran
    • Italy
    • Japan
    • South Korea

We encourage all members to utilize online banking and the LCU mobile app to check balances, make payments, transfer funds, or deposit checks. Visit leominstercu.com for additional updates.

We thank you in advance for understanding.

Updated: Friday, March 13, 2020

A message to our valued members about COVID-19

As Massachusetts continues to be impacted by the spread of COVID-19, please be advised that Leominster Credit Union (LCU) is taking the necessary steps to serve you safely and securely. Operations will continue and we are here to serve your financial needs. As this situation is evolving rapidly, our main priority is the health, safety, and well-being of our staff and members.

In addition to our in-branch services please remember that we offer 24/7 Online and Mobile Banking, Automated Telephone Banking and ATMs. We encourage all members to utilize Online Banking and the LCU Mobile App to check balances, make payments, transfer funds, or deposit checks. If you haven’t enrolled in Online and Mobile banking, we encourage you to do so. Call our Member Service Center at 800-649-4646 who will be happy to assist with the enrollment process. Leominster Credit Union is well prepared to help you without interruption in service.

We have enhanced cleaning at our locations and our team will be taking extra precautions to help keep members and the community in good health. We will continue to monitor the situation closely and evaluate additional measures to support our members and community as needs arise. Please continue to check your emails from us and visit our website for regular updates. For additional information about COVID-19, you can find the latest report from the CDC at https://www.cdc.gov/ or your local health department website.

Thank you for your cooperation, patience and trust in Leominster Credit Union. Please know we are thinking of you and your families and will support you through these challenging times.

Higher than Normal Call Volume

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Due to the higher than normal call volume, we appreciate your understanding if you experience a longer than normal wait time. If you are transferred to a specific department, please leave a voicemail and we will be sure to return your call.

We thank you for your cooperation, patience and trust in Leominster Credit Union.

Upcoming System Maintenance Schedule

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Please note the following upcoming system maintenance schedule:

Clinton Branch Lobby ATM – 4/1/2020, All Day: System maintenance will be performed at the Clinton lobby ATM, located at 159 Mechanic Street, on Wednesday, April 1, 2020. Please visit the drive-up ATM or drive-up teller lane during this time.

North Leominster Branch ATM – 4/2/2020, All Day: System maintenance will be performed at the North Leominster ATM, located at 1316 Main Street, on Thursday, April 2, 2020. Please visit the drive-up teller lane during this time.

Please refer back for additional updates.

We thank you for your understanding as these processes are completed.

Mortgage Info Sessions – Postponed

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For the health and safety of our members and employees, we have decided to postpone our remaining Leominster Credit Union Mortgage Info Sessions.

Rescheduled dates will be posted to our website and in branch when available. As always, please check our website for updates.

If you would like additional information regarding the Mortgage process, please contact our Member Service Center at 800-649-4646.

We thank you in advance for your understanding and apologize for any inconvenience this may cause.

Kelli J. Rooney Promoted to SVP, Community Engagement and Marketing

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Leominster Credit Union (LCU) has announced the promotion of Kelli J. Rooney to the position of Senior Vice President, Community Engagement and Marketing. For the last year and a half, Rooney has been the Vice President of Marketing. In this newly created role, Rooney will lead LCU’s strategic relationship development, community engagement, advocacy and marketing.  She will focus on strengthening the LCU brand and establishing collaborative opportunities while continuing to manage our marketing programs.

“Kelli is a great fit for this role,” said LCU President John O’Brien. “She has done a great job leading our marketing efforts and is very involved in the communities we serve.  She is well known and respected and is always an advocate for our members and communities. Partnering our marketing and community involvement efforts will be a win-win for LCU and our member communities.”

Rooney serves as a board member for the Leominster Education Foundation, the Monty Tech Foundation, and the Beacon of Hope Community Services, an organization that is dedicated to enhancing the quality of life of individuals with developmental disabilities. She also serves on the Young Professionals of North Central Massachusetts Committee and the Cooperative Credit Union Association’s Social Responsibility Committee. She is a North Central Massachusetts Chamber of Commerce Ambassador and a member of the Montachusett Area Rotary Club. Rooney holds a Bachelor’s Degree in Communication from Framingham State University and a Master of Science Degree in Applied Communication Studies from Fitchburg State University. Rooney resides in Leominster with her husband Chuck and their daughter Raegan.

Kelli J. Rooney, Senior Vice President, Community Engagement & Marketing

Fall Shred-A-Thon scheduled for September 14, 2019

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Leominster Credit Union will hold a Shred-A-Thon at its 910 West Boylston Street, Worcester, MA location on Saturday, September 14, 2019 from 9:00AM – Noon.

Members and non-members can get rid of old, sensitive documents by shredding and recycling them at the Shred-A-Thon. All items will be shred on site by a secure shredding service, New England Security Shredders.

Members of the community can bring up to three legal size file boxes or three 13-gallon kitchen trash bags to be shred for free. However, we will be accepting donations to Habitat for Humanity during the event. The Shred-A-Thon helps raise awareness about recycling and of course the importance of shredding personal documents to protect against identity theft.

Important documents to bring to the Shred-A-Thon include bank statements, tax returns, medical bills, credit card statements and other personal documents.

For more information contact Joanne Lattanzi, AVP/Marketing 978-466-7240 or marketing@leominstercu.com.

Leominster Credit Union Donates Books to Local Organizations

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For the nineteenth consecutive year, Leominster Credit Union was pleased to participate in Children’s Book Month, an annual event sponsored by the Cooperative Credit Union Association.

During the month of April LCU members and employees collected donations of 1,161 new and used children’s books.  The books were distributed to Leominster Community Coalition, MOC (Child Care and Head Start Center), Sunrise Assisted Living, Fitchburg Public Schools and the Boys and Girls Club of Fitchburg and Leominster.

 

(L-R) Chad Garner, Communications Coordinator, Fitchburg Public Schools;
Rachel Terrell, Executive Assistant/LCU; John O’Brien, President & CEO/LCU

 

(L-R) Rachel Terrell, Executive Assistant/LCU; Georgia Robideau, Assistant Education Director, MOC;
John O’Brien, President & CEO/LCU